These Terms and Conditions (“Terms”) govern your access to and use of the website https://247emergencyplumbingedinburgh.co.uk (the “Website”) and the booking, provision, and delivery of plumbing and heating services (“Services”) offered by 24/7 Emergency Plumbing Edinburgh (“we”, “us”, “our”, or the “Company”). By accessing the Website, submitting an enquiry, booking Services, or otherwise interacting with us, you agree to be bound by these Terms.
If you do not agree to these Terms, you must not use the Website or engage our Services.
1.1 24/7 Emergency Plumbing Edinburgh provides domestic and commercial plumbing services, including 24/7 emergency plumbing, drain unblocking, boiler repair, heating maintenance, CCTV drain surveys, and leak detection, throughout Edinburgh and surrounding areas.
1.2 The Company operates from 69 Elm Row, Edinburgh EH7 4AQ, United Kingdom, and is registered in the United Kingdom.
1.3 The Website is designed to provide information about Services, showcase examples of previous work, and enable enquiries and bookings.
2.1 You must be at least 18 years of age to enter into a binding contract with the Company.
2.2 If booking on behalf of an organisation, landlord, property management company, or third party, you warrant that you have full authority to bind that entity to these Terms.
2.3 Any person booking Services confirms that the details provided are accurate and complete.
3.1 The Website is provided for information, enquiries, and booking purposes only.
3.2 You agree not to misuse the Website or attempt to interfere with its operation, including introducing viruses, malware, or engaging in hacking or phishing.
3.3 The Company reserves the right to suspend or terminate access to the Website where misuse or unlawful activity is suspected.
3.4 Any reliance on content, images, or information provided on the Website is at your own risk.
4.1 Our Services include, but are not limited to:
4.2 All Services are bespoke, and the nature and timing of delivery may vary depending on urgency, weather conditions, availability of engineers, and other operational factors.
4.3 Any examples, case studies, or testimonials on the Website are illustrative and do not guarantee identical outcomes.
4.4 We reserve the right to refuse service where conditions are unsafe, illegal, or beyond our operational capabilities.
5.1 Bookings begin with an enquiry via the Website, email, telephone, or authorised third-party agent.
5.2 A booking is only confirmed once accepted by the Company in writing or via email, text, or other official confirmation.
5.3 The Company reserves the right to decline any booking request without obligation to provide a reason.
5.4 Once accepted, these Terms form a legally binding contract between the Client and the Company.
5.5 Clients are responsible for providing accurate and complete information about the service location, nature of the plumbing issue, and any specific requirements.
6.1 Fees for Services are quoted in GBP and agreed in advance.
6.2 A deposit may be required for certain services, including emergency call-outs, to secure the appointment.
6.3 The remaining balance must be paid upon completion of Services or as specified in the booking confirmation or invoice.
6.4 Accepted payment methods include bank transfer, card payment, cash, or any other method explicitly agreed upon.
6.5 Late or non-payment may result in suspension of Services, legal recovery, or additional administrative charges.
6.6 Prices may vary depending on complexity, urgency, or the need for additional parts and materials.
7.1 Cancellations must be made in writing, including email notifications.
7.2 Deposits are generally non-refundable unless required by law.
7.3 Cancellations within 24 hours of the scheduled visit may incur a full call-out or service fee.
7.4 Clients acknowledge that late cancellations may result in unrecoverable costs for materials, time, and travel, which the Company may recover.
7.5 Clients must provide reasonable notice of any change in appointment details.
8.1 The Company may cancel or reschedule Services due to illness, extreme weather, equipment failure, or other circumstances beyond reasonable control.
8.2 Where possible, we will offer alternative dates or times.
8.3 In case of unavoidable cancellations, liability is limited to refunding any fees already paid.
9.1 Clients must provide accurate details about service requirements, location, and access.
9.2 Properties must be safe, accessible, and compliant with all applicable health and safety laws.
9.3 Clients must ensure water, electricity, and gas supplies are accessible if required for the service.
9.4 Delays caused by unsafe or restricted access may result in additional charges or reduced service time.
10.1 Services may require access to plumbing systems, boilers, drains, and other technical equipment.
10.2 The Company may refuse or suspend work where conditions are unsafe or unsuitable.
10.3 Clients must ensure adequate space, lighting, and safety measures are provided for engineers.
10.4 The Company will take reasonable precautions to prevent damage but cannot be held liable for pre-existing conditions or minor accidental impacts.
11.1 All Website content, branding, images, videos, logos, and materials are protected intellectual property.
11.2 No part of the Website may be reproduced, distributed, or used commercially without prior written permission.
12.1 Personal data collected during booking or via the Website is processed in accordance with our Privacy Policy and the UK GDPR.
12.2 By booking Services or using the Website, you consent to lawful processing of personal data for service delivery, communication, billing, and legal compliance.
12.3 Personal data will not be sold or disclosed to unauthorised third parties.
13.1 The Company’s liability for any claim is limited to the total fees paid for the Service giving rise to the claim.
13.2 We are not liable for indirect, consequential, incidental, or special losses, including loss of business, income, or property.
13.3 Nothing in these Terms limits liability for death or personal injury caused by negligence.
13.4 The Company is not liable for delays caused by third parties, including suppliers or contractors.
14.1 The Company is not liable for failure or delay caused by events beyond reasonable control, including extreme weather, strikes, natural disasters, pandemics, or utility failures.
14.2 In such cases, we will take reasonable steps to minimise impact and communicate alternative arrangements.
15.1 The Website may contain links to third-party websites.
15.2 We are not responsible for the content, privacy policies, or practices of third parties.
16.1 We may update these Terms from time to time.
16.2 Updates will be published on the Website with a revised “Last Updated” date.
16.3 Continued use of the Website or Services after updates constitutes acceptance of revised Terms.
17.1 If any part of these Terms is found unenforceable, the remaining provisions shall remain valid.
18.1 These Terms are governed by the laws of Scotland and the United Kingdom.
18.2 Disputes will be subject to the courts of Scotland or, where appropriate, the courts of England & Wales.
247 Emergency Plumbing Edinburgh
69 Elm Row, Edinburgh EH7 4AQ, United Kingdom
Telephone: 07746 372941
Email: info@247emergencyplumbingedinburgh.co.uk
